WhiplashUniversity.com

TERMS OF SERVICE

Effective Date: May 22, 2026

PLEASE READ THESE TERMS OF SERVICE ("TERMS") CAREFULLY BEFORE USING THIS WEBSITE OR ANY SERVICES OFFERED BYWHIPLASHUNIVERSITY.COM. BY ACCESSING OR USING OUR WEBSITE, REGISTERING FOR A COURSE, OR OTHERWISE ENGAGING WITH OUR SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and WhiplashUniversity.com ("Company," "we," "us," or "our"). These Terms govern your access to and use of our website located at whiplashuniversity.com, all associated subdomains, mobile interfaces, course platforms, and any other services we provide (collectively, the "Services")

We reserve the right to update or modify these Terms at any time. We will provide notice of material changes by updating the Effective Date above and, where appropriate, by notifying you via email. Your continued use of the Services following any such change constitutes your acceptance of the revised Terms

2. Eligibility

You must be at least 18 years of age to create an account or purchase any course or service. By using our Services, you represent and warrant that:

• You are at least 18 years of age or have the consent of a parent or legal guardian

• You have the legal capacity to enter into a binding agreement

• You will use our Services only for lawful purposes and in accordance with these Terms

• All registration information you submit is accurate, current, and complete

We reserve the right to refuse service to anyone and to terminate accounts that do not meet eligibility requirements.

3. Account Registration and Security

To access certain features of our Services, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information during registration

• Maintain and promptly update your account information to keep it accurate and complete

• Keep your password confidential and not share it with any third party

• Notify us immediately at [email protected] if you suspect any unauthorized access to your account

• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these Terms or that your account information is inaccurate or fraudulent.

4. Courses, Content, and Services

WhiplashUniversity.com offers educational courses, training materials, videos, documents, and

related content (collectively, "Course Content"). By enrolling in a course or accessing Course

Content, you agree that:

• Course Content is provided for educational and informational purposes only

• Completion of a course does not guarantee any specific outcome, certification, licensure, employment, or professional qualification unless expressly stated

• We reserve the right to modify, update, suspend, or discontinue any course or feature at any time with or without notice

• Access to Course Content may be time-limited as described at the time of purchase

Any certifications, badges, or credentials issued by WhiplashUniversity.com are proprietary designations and are not accredited by any government or professional regulatory body unless expressly stated.

5. Payments, Fees, and Refund Policy

Certain Services require payment of fees. By making a purchase, you agree to the following:

A. Payment:

• All fees are stated in U.S. dollars unless otherwise specified

• Payment is due at the time of purchase and processed through our third-party payment processors

• You authorize us to charge your selected payment method for all applicable fees

• You are responsible for any applicable taxes, duties, or transaction fees

B. All Sales Final — No Refunds or Returns:

ALL PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS, RETURNS, EXCHANGES, OR CREDITS UNDER ANY CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO: CHANGE OF MIND, FAILURE TO USE THE COURSE, DISSATISFACTION WITH CONTENT, TECHNICAL DIFFICULTIES ON YOUR END, OR DUPLICATE PURCHASES. BY COMPLETING YOUR PURCHASE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT ALL SALES ARE FINAL AND NON-REFUNDABLE.

If you believe you were charged in error due to a technical or billing error on our end, please contact us promptly at [email protected] and we will investigate. This does not guarantee a refund and is solely for the purpose of correcting verified billing errors.

6. Intellectual Property Rights

All content on WhiplashUniversity.com, including but not limited to text, video, audio, graphics, images, logos, course materials, software, and the overall design of the website (collectively, "Company Content"), is owned by or licensed to WhiplashUniversity.com and is protected by applicable copyright, trademark, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use Company Content solely for your personal, non-commercial educational purposes. You may not:

• Copy, reproduce, distribute, republish, or resell any Company Content

• Modify, create derivative works from, or reverse-engineer any part of the Services

• Screen-record, download, or otherwise capture Course Content for redistribution

• Use any Company Content for commercial purposes without our prior written consent

• Remove or alter any copyright, trademark, or other proprietary notices

Any unauthorized use of Company Content may violate copyright, trademark, and other applicable laws and could result in legal action.

7. User-Generated Content

If you submit, post, or share any content through our Services, including comments, forum posts, reviews, or feedback ("User Content"), you grant WhiplashUniversity.com a worldwide, royalty- free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in connection with our Services and marketing.

You represent and warrant that your User Content does not infringe any third-party rights and does not violate any applicable laws. We reserve the right to remove any User Content at our discretion without notice.

8. Prohibited Conduct

You agree not to engage in any of the following activities:

• Using our Services for any unlawful, fraudulent, or harmful purpose

• Sharing your account credentials or allowing others to access your account

• Reproducing, distributing, or selling Course Content without written authorization

• Attempting to gain unauthorized access to any part of the Services or related systems

• Uploading or transmitting viruses, malware, or any harmful code

• Harassing, threatening, or abusing other users, instructors, or staff

• Interfering with or disrupting the integrity or performance of the Services

• Using automated tools, bots, or scrapers to access, index, or harvest content

• Impersonating any person or entity or misrepresenting your affiliation with any person or entity

• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Services

Violation of these prohibitions may result in immediate termination of your account and may subject you to civil or criminal liability.

9. Email Communications

By creating an account or purchasing a course, you agree to receive transactional emails related to your account and enrollment, including order confirmations, course access information, and support communications. These are necessary for the operation of your account and cannot be opted out of while your account remains active.

You may also receive promotional emails, newsletters, or marketing communications. You may opt out of marketing emails at any time by clicking "Unsubscribe" in any such email or by contacting us at [email protected]. Opting out of marketing emails will not affect transactional communications.

10. Community Platform — User Conduct and Liability

WhiplashUniversity.com operates an online community platform (the "Community") that allows users to interact, post content, and engage with other members. Your participation in the Community is a privilege, not a right, and is subject to the following terms. BY USING THE COMMUNITY, YOU AGREE TO BE BOUND BY THIS SECTION IN ADDITION TO ALL OTHER TERMS HEREIN.

A. Section 230 Notice:

WhiplashUniversity.com is an interactive computer service provider as defined under Section 230 of the Communications Decency Act (47 U.S.C. § 230). We are not the publisher or speaker of any User Content posted by third parties in the Community and are not liable for any such content. We reserve the right, but assume no obligation, to monitor, remove, or restrict any User Content at our sole discretion.

B. User Content Responsibility:

You are solely and exclusively responsible for all content you post, share, upload, transmit, or otherwise make available in the Community ("User Content"). You represent and warrant that your User Content:

• Does not violate any applicable federal, state, or local law or regulation

• Does not infringe upon the intellectual property, privacy, publicity, or other rights of any third party

• Is not defamatory, harassing, threatening, abusive, hateful, discriminatory, or obscene

• Does not contain false or misleading information presented as fact

• Does not include spam, unsolicited advertising, or promotional material

• Does not contain malware, viruses, or any harmful or disruptive code

• Does not facilitate or encourage illegal activity of any kind

C. Prohibited Community Conduct:

The following conduct is strictly prohibited in the Community and may result in immediate removal of content, suspension, or permanent ban without notice or refund:

• Harassment, bullying, intimidation, or targeted abuse of any member, instructor, or staff

• Posting personal information of others without their explicit consent (doxxing)

• Soliciting other members for commercial purposes, pyramid schemes, or multi-level marketing

• Impersonating any person, organization, or brand

• Posting sexually explicit, graphic, or violent content

• Sharing copyrighted materials without authorization

• Creating multiple accounts to evade bans or restrictions

• Coordinated inauthentic behavior, brigading, or manipulation of platform features

D. Indemnification for Community Content:

You agree to fully indemnify, defend, and hold harmless WhiplashUniversity.com, its officers, directors, employees, agents, and contractors from any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (i) any User Content you post in the Community; (ii) your conduct in the Community; (iii) any claim by a third party that your User Content violated their rights; or (iv) your violation of any applicable law in connection with your use of the Community. This indemnification obligation survives termination of your account.

E. Content Moderation and Removal:

We reserve the right, but not the obligation, to monitor, review, edit, refuse, or remove any User Content from the Community at any time and for any reason, in our sole discretion, without prior notice or liability. The fact that we choose to moderate or remove content in certain instances does not create any obligation to do so in other instances. Failure to moderate does not create liability for us.

F. No Endorsement:

We do not endorse, verify, or guarantee the accuracy, completeness, or reliability of any User Content posted in the Community. Opinions expressed by Community members are their own and do not reflect the views or positions of WhiplashUniversity.com. You rely on User Content at your own risk.

G. Reporting Violations:

If you believe any Community content violates these Terms, infringes your rights, or is otherwise harmful, please report it to us at [email protected]. We will review reports and take action as we deem appropriate in our sole discretion. We are not obligated to take any specific action in response to a report.

H. Dispute Between Users:

We do not endorse, verify, or guarantee the accuracy, completeness, or reliability of any User Content posted in the Community. Opinions expressed by Community members are their own and do not reflect the views or positions of WhiplashUniversity.com. You rely on User Content at your own risk.

I. Community Access Termination:

We may suspend or permanently revoke your access to the Community at any time, for any reason, in our sole discretion, including for violation of these Terms. Removal from the Community does not entitle you to any refund. All sales remain final regardless of Community access status

11. Third-Party Links and Services

Our Services may contain links to third-party websites, tools, or resources. These links are provided for convenience only. We do not endorse and are not responsible for the content, products, services, or practices of any third-party sites. Your use of third-party services is at your own risk and subject to their respective terms and privacy policies.

12. Disclaimers of Warranties

THE SERVICES AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WHIPLASHUNIVERSITY.COM DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON- INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that any results obtained from use of the Services will be accurate, reliable, or meet your expectations.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WHIPLASHUNIVERSITY.COM, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

In no event shall our total aggregate liability to you for any claims arising from or relating to these Terms or the Services exceed the greater of (a) the total amount you paid to us in the twelve (12) months immediately preceding the claim, or (b) one hundred U.S. dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless WhiplashUniversity.com and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Services; (c) your User Content; or (d) your violation of any rights of a third party.

15. Termination

We reserve the right to suspend or terminate your access to the Services, with or without notice, for any reason, including but not limited to violation of these Terms. Upon termination:

• Your right to access the Services and Course Content will immediately cease

• Any outstanding payment obligations remain due and payable

• Provisions of these Terms that by their nature should survive termination will survive, including intellectual property rights, disclaimers, limitations of liability, and indemnification

You may terminate your account at any time by contacting us at [email protected]. Termination does not entitle you to a refund except as provided in our Refund Policy.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

YOU AGREE TO RESOLVE DISPUTES ONLY ON AN INDIVIDUAL BASIS AND WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

17. Entire Agreement and Severability

These Terms, together with our Privacy Policy and any other agreements or policies incorporated by reference, constitute the entire agreement between you and WhiplashUniversity.com regarding the Services and supersede all prior agreements or understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Us

If you have any questions about these Terms of Service, please contact us at:

WhiplashUniversity.com

Email: [email protected]

Website: https://whiplashuniversity.com

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