WhiplashUniversity.com
PRIVACY POLICY
Effective Date: May 22, 2026
This Privacy Policy describes how WhiplashUniversity.com ("we," "us," or "our") collects, uses, stores, and protects information we receive from users ("you" or "your") who visit our website, register for courses, communicate with us, or otherwise interact with our services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
A. Information You Provide Directly:
• Full name, email address, phone number, and mailing address
• Username, password, and account credentials
• Payment and billing information (processed securely through third-party payment processors)
• Course enrollment and registration data
• Messages and communications you send to us via email, SMS/text, contact forms, or other channels
• Feedback, survey responses, testimonials, and support requests
B. Information Collected Automatically:
• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, links clicked, and referring URLs
• Cookies, web beacons, and similar tracking technologies
• Location data (general geographic region based on IP address)
C. Information from Third Parties:
• Social media profile information if you connect a social account
• Data from analytics providers and advertising partners
2. How We Use Your Information
We use collected information for the following purposes:
• To create, manage, and maintain your account and course enrollments
• To deliver educational content, course materials, and related services
• To process payments and send billing confirmations or receipts
• To send you transactional communications such as enrollment confirmations, password resets, and account updates
• To send you marketing and promotional communications via email or SMS/text message (with your consent where required by law)
• To respond to your questions, requests, and support inquiries
• To personalize your experience and recommend relevant content
• To monitor and analyze usage patterns to improve our website and services
• To enforce our Terms of Service and other policies
• To comply with applicable laws and legal obligations
3. Text Message (SMS) Communications
By providing your mobile phone number and opting in, you consent to receive text messages
(SMS/MMS) from WhiplashUniversity.com. These messages may include:
• Course reminders and enrollment notifications
• Account alerts and important service updates
• Promotional offers and announcements (if separately consented to)
Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected]. Opting out of marketing texts will not affect your ability to receive transactional messages necessary for your account or course access.
We do not share your mobile phone number with third parties for their own marketing purposes without your explicit consent. Your consent to receive text messages is not a condition of purchase.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our site. Cookies are small data files stored on your device. We use:
• Essential cookies: required for the website to function properly
• Analytics cookies: to understand how users interact with our site (e.g., Google Analytics)
• Marketing cookies: to deliver relevant advertising and track campaign performance
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
• Service providers who perform functions on our behalf (e.g., payment processors, email delivery platforms, SMS providers, hosting services, analytics tools), bound by confidentiality agreements
• Business partners, instructors, or course content providers, only to the extent necessary to deliver services you have enrolled in
• Law enforcement or government agencies when required by law, court order, or to protect the rights and safety of our users or the public
• Successors in interest in the event of a merger, acquisition, or sale of all or substantially all of our assets — you will be notified if your data becomes subject to a different privacy policy
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will delete or anonymize it in accordance with our internal data retention schedules.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure hosting environments.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information,
including:
• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Opt-out: Opt out of marketing emails by clicking "unsubscribe" in any email, or out of SMS by replying STOP
• Data portability: Request your data in a structured, machine-readable format where applicable
• Restriction: Request that we limit the processing of your data in certain circumstances
To exercise any of these rights, please contact us at [email protected]. We will respond to verifiable requests within the timeframes required by applicable law. We will not discriminate against you for exercising your privacy rights.
9. Children’s Privacy
Our website and services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will promptly delete such information.
10. Third-Party Links and Services
Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of such sites.
11. Notice to California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. We do not sell or share your personal information as defined under the CCPA/CPRA. To submit a rights request, contact us at [email protected].
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
WhiplashUniversity.com
Email: [email protected]
Website: https://whiplashuniversity.com
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